Ordering Information
Guidelines • Ways to Order • Order Confirmation • Delivery
Guidelines
Itz-a-Wrap! Gift Basket's normal hours of operation are Monday to Friday, 8:30 am to 7:00 pm, Pacific Standard Time, excluding holidays. We are also open on occasional weekends throughout the year.
Requests for weekend delivery of gift baskets or completed gift wrapping/shopping orders must be made in advance. Please phone us during regular business hours to determine cut-off dates and times for weekend deliveries. Additional charges for weekend delivery will apply. For same-day or mid-week basket or product deliveries, please refer to our Delivery section below.
Full payment of gift basket purchases or gift shopping and/or wrapping services is required prior to delivery. To help facilitate this, Itz-a-Wrap! Gift Baskets utilizes Pay Pal as a payment option for credit card holders. Please call us to discuss other payment options if you are unable to access Pay Pal or feel uncomfortable purchasing online. Please click here for more info about our secure online ordering system.
All prices as listed on our website are in Canadian funds and DO NOT INCLUDE provincial sales tax, or delivery charges. These additional charges will be applied to your invoice at the time of ordering or upon checkout.
Please notify us of any food allergies or dietary restrictions before placing an order. Please note, Itz-a-Wrap! Gift Baskets may include products in their baskets that contain nuts or traces of nuts, or may have been stored in an area where nuts may have been present.
Please feel free to contact us to discuss possible modifications to your order (additions, deletions, changes), provide suggestions or comments, or look at ways we can create a special, customized basket for that unique someone or event. We also welcome you to call us outside of our regular operating hours. Please leave a voicemail with your contact information and nature of your request, and we'll get back to you as soon as possible. You can also advise us of your requests by indicating them in the comments section on your order form.
At times it may be necessary for us to substitute a product, item, or basket style due to discontinued stock or items being unavailable from a supplier. Should this occur, we will always replace it with an item of equal or superior value.
Please note, once payment has been made, you are considered to be the owner of the basket. B.C. law applicable.
Ways to Order
Please note, all prices as listed on our website are in Canadian funds. Applicable taxes and delivery charges and delivery surcharges will automatically be added to the bill.
1. Online - You can order online with a credit card by using our convenient shopping cart. All online transactions are made using 128-bit SSL encryption to ensure the highest integrity and security of your data and processed by PayPal. Please ensure you print a copy of your order before making your final purchase and exiting from the shopping cart. We ask that you provide us with your contact information to verify your order or advise you of changes.
2. By Telephone or Email - Orders may be phoned or emailed in. Baskets or gift wrapping/gift shopping services will not be shipped or provided until payment has been received. Please contact us re: ways to send payment. We regret that at this time we are not set-up to process credit card purchases made over the phone.
Purchases made online with a credit card will be billed on the day of purchase. Please note, once payment has been made, you are considered to be the owner of the basket.
Order Confirmation
Once we have received your order placed via our online shopping cart, we will confirm its receipt via email or callback. In order for us to do this, we will require your phone number and email address. Please note, orders placed after 2:00pm PST Friday will not be confirmed until the following Monday or Tuesday.
Delivery Information
Local Delivery - Greater Vancouver and Fraser Valley
Delivery charges vary according to the size and weight of your gift basket, the destination, and time sensitivity. These charges will be determined once we receive your order, and then added to your bill. You will be notified of these additional costs via a separate email or call back.
Delivery service is available Monday to Friday. We can also arrange for weekend delivery, however all requests must be made in advance. Please phone us during regular business hours to determine cut-off dates and times for weekend deliveries. Additional charges for weekend delivery may apply in some cases.
Same-day delivery is usually available to most local destinations if your order is received by 11:00am that day. Orders received after this time will be delivered on the next business day, or you may request RUSH service for an additional surcharge. We recommend you place your order at least one day in advance. Orders received after 2:00pmPST on Friday will be delivered on the following Monday or Tuesday, unless weekend delivery has been arranged in advance. Customized or special request baskets or bulk Basketini© orders require two to three days advance notice.
Approximate Same-Day Local Delivery Charges - to be verified at time of shipping:
Downtown Vancouver/West End - $5.00 - $6.00
Vancouver (outside of downtown) - $6.50 - $11.50
North and West Vancouver - $9.00 - $13.50
Deep Cove/Horseshoe Bay - $13.50 - $15.50
Burnaby/ SFU/New Westminster - $10.80 - $13.50
Coquitlam/Port Moody - $14.25 - $15.40
Port Coquitlam/Belcarra/Anmore/Ioco - max $20
North/Central Surrey - max $17.50
South Surrey/Cloverdale/White Rock/North Delta/Tsawwassen - max $20
Richmond - $10.00 - $14.00
For all other locations, please contact us.
Please note, applicable taxes will be added to delivery charges. Delivery surcharges apply to weekend deliveries.
B.C. and Out-of-Province Delivery
Deliveries made to destinations outside of the local delivery area are sent via FedEx ground service or with Canada Post delivery service. For orders being shipped within B.C., please allow 1 - 3 business days for delivery. Shipping times to other provinces range from 2 - 7 business days.
Additional charges for shipping cartons (if required) will be applied to your order
Please contact us to arrange for delivery/shipping outside the local area.
Other Options
If you prefer using your own courier service, this can be arranged once your order has been processed and payment authorized. You may also have the option of collecting your gift basket in person at our downtown Vancouver location. Please call to arrange, or to discuss other delivery options.
Other Delivery Policies and Guidelines
Please ensure you provide us with the correct delivery address (including postal code) and phone number of the gift basket recipient, as well as your own contact phone number. The contact information is required in the event that a wrong address has been provided to Itz-A-Wrap! Additional charges will be applied to the second delivery attempt and any beyond that for wrong addresses.
Please include any special delivery instructions in the comment box on the order form.
During the Christmas season and other high volume times, we recommend you place your order with us well in advance to ensure we meet your delivery deadline. We cannot guarantee same-day delivery during these peak times.
Itz-a-Wrap Gift Baskets will endeavour to provide you with the best delivery service possible. However, due to circumstances beyond our control, i.e. inclement weather, bridge delays, heavier-than-normal traffic, etc., delivery may be delayed. There may be other delays in sending your order due to item unavailability. Should this occur, we will contact you promptly and see if we can rectify the problem by substituting with an equal or greater valued item.
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